Questions
Questions people ask us
Short answers to what comes up on the phone. Longer ones are in the guides, linked at the bottom.
About the cleanup
What counts as a biohazard?
In a home it mostly means blood and other body fluids, plus anything they have soaked into. Cleanup companies treat human or animal waste, and what is left after a contagious illness, in the same way.
Is biohazard cleanup different from crime scene cleanup?
Not in the work. Crime scene cleanup is the everyday name. Biohazard cleanup, biohazard removal and trauma scene cleanup describe the same trade, whether or not a crime was involved.
Don't the paramedics or firefighters clean up?
No. Their job ends with the patient.
What becomes of the things that are taken out?
Items soaked with blood or body fluids are sealed in containers and leave with the company. California law sends that waste to a permitted medical waste facility. Ask for clean personal items to be kept back for you.
Will the room look normal afterwards?
It will be clean, but things may be missing: a patch of carpet, a mattress, part of a wall. Replacing those is a further step, for the same company or for a contractor.
It has been weeks. Is it too late?
No. The longer it waits the more work it is, but it can still be done.
About calling
Who am I actually speaking with?
An independent cleanup company that works in your area. Biohazard Cleanup Indio is the referral service that put you in touch.
Is the number answered at night?
Yes. It is answered 24 hours a day, 7 days a week.
Can I get a price over the phone?
Seldom a firm one. A company has to see how far things have spread before it can price the job. On the phone you can ask what drives the cost.
Will a company work inside a gated community?
Yes, provided the gate lets it in. Tell security or the association office that a contractor is expected, and tell the company about any rules on hours or parking.
Do you cover places besides Indio?
Coachella, La Quinta, Palm Desert, Bermuda Dunes, Indian Wells, Rancho Mirage and Cathedral City are the main ones. The service area page has the full picture.
Ready when the home has been handed back
There is no rush to phone tonight. Once police or the coroner have released the property, a single call reaches a cleanup company that works in Indio and the neighboring desert cities.
One number, any hour
Describe the room or the vehicle in your own words. An independent cleanup company takes it from there, and hiring it stays your choice.
Call (760) 289-3572Answered 24 hours a day, 7 days a week
Calls may be recorded. Read the referral disclosure and the privacy policy.